American Red Cross

American Red Cross

Employment Opportunities by Category:

Administrative/Clerical

Collections (Nursing, Phlebotomy)

Supervisory/Managerial

Updated on 2/26/07

Administrative/Clerical

Customer Service Rep
Waukesha, Full-time
Monday-Friday, work 7.5 hours each day sometime between 12pm-12am
Job ID# 094-07

Responsibilities:
Telephone donors and recruit them to give blood. Schedule donor appointments for Center and select blood drives. Perform related record keeping tasks. Perform clerical duties as assigned. Perform all duties in compliance with the Code of Federal Regulations, Blood Service Directives, local operating procedures and other applicable rules and procedures.

Qualifications: High school diploma with an emphasis in clerical and business skills. One year of telephone and customer service experience or telemarketing preferred. Computer experience. Effective written and verbal communication skills.

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Collections (Nursing, Phlebotomy)

BLOOD COLLECTION SPECIALIST (RN or LPN)
Madison- Full-time
(Traveling positions)

Join in rewarding work with blood donors and the American Red Cross Blood Services team. We seek talented, flexible RNs or LPNs with a genuine commitment to donor comfort and care. Must be able to travel overnight and adapt to varied schedules. We offer an attractive salary/benefits package, including 401(k) and 403(b) plan, outstanding insurance benefits, including 85% company paid health, and outstanding potential for career advancement.

Major Responsibilities
Mainly, you will be responsible for the donor histories, venipunctures, and collection of the blood. Approve donor eligibility and promote good donor care during the collection of blood units in accordance with the American Red Cross Blood Services directives, the Code of Federal Regulations (CFR) and local policies and procedures. Demonstrate excellence in customer service and public relations to promote a positive, professional image of the Red Cross. Train paid and volunteer staff as needed and perform competency assessments as instructed to ensure compliance with regulatory requirements. Work independently with attention to detail while functioning as a member of a team to ensure smooth and efficient collection process.

Qualifications
RN/LPN with current state licensure. Effective communication and public relations skills.

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Supervisory/Managerial

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Donor Recruitment

DRD Recruitment Representative (Prospecting New Business)
Waterloo, IA, Full-time (# 07-022)

Territory coverage: Story, Polk, Boone, Greene, Webster, Hamilton, Jasper, Guthrie and Dallas counties.
**Candidate needs to reside in one of these counties

We have an exciting opening for a motivated individual who will be responsible for the following: Plan and implement a donor recruitment strategy for the Region which includes travel within the Region to develop relationships with new sponsors in order to maximize blood donations and donors recruited. Analyze assigned geographic market in terms of its market potential, blood donors, market penetration by competitors, key influencers and decision-makers. Implement strategic market analysis and plan, including targeted blood sponsors, opportunities for new accounts or expansion of existing accounts, local promotional goals and objectives in conjunction with team leader. Implement tactics to maximize collection opportunities (i.e. donation frequency, first time donations, upward goal adjustment, type specific needs). Travel within Region making sponsor calls, follow up on customer service issues and provide recruitment tools and expertise to increase donor loyalty. Communicate in person and via telephone with appropriate sponsor personnel and other contacts as they relate to: problem solving, developing relationships, and developing opportunities for growth. Represent organization at local/regional events within territory, manning exhibits and professionally promote the American Red Cross services at churches, community centers, and service clubs. Identify and coordinate with media contacts to promote blood drives. Monitor relationships between sponsors and Regional Blood Centers to ensure quality service is maintained consistent with ARCBHR standards.

Qualifications:

Bachelor's degree or the equivalent sales experience is required. If lacking degree or certification, additional relevant experience required with proven sales record.
Two to five years sales experience
Poised and professional in self-presentation
Understanding of business principles to manage a territory; analytical skills and problem-solving ability
Independence and initiative to manage a territory with minimal supervision.
Must possess strong customer service and personal relationship skills.
Proficient in windows based environment; specifically MS Office, database management and web navigation.
A current valid driver’s license and good driving record is required.

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Donor Recruitment Rep
Territory: Waukesha/Milwaukee area
Full-time (Job ID# 07-020)

We have an exciting opening for a motivated individual who will be responsible for the following: Analyze assigned geographic market in terms of its market potential, blood donors, market penetration by competitors, key influencers and decision-makers; Implement strategic market analysis and plan, including targeted blood sponsors, opportunities for new accounts or expansion of existing accounts, local promotional goals and objectives in conjunction with team leader; Implement tactics to maximize collection opportunities (i.e. donation frequency, first time donations, upward goal adjustment, type specific needs) within current sponsors and donor base; Travel within territory making sponsor calls, follow up on customer service issues and provide recruitment tools and expertise to increase donor loyalty; Represent organization at local/regional events within territory, manning exhibits and professionally promote the American Red Cross services at churches, community centers, and service clubs.

Qualifications:

Bachelor's degree or the equivalent sales experience is required. If lacking degree or certification, additional relevant experience required with proven sales record.
Two to five years sales experience
Poised and professional in self-presentation
Understanding of business principles to manage a territory; analytical skills and problem-solving ability
Independence and initiative to manage a territory with minimal supervision.
Must possess strong customer service and personal relationship skills.
Proficient in windows based environment; specifically MS Office, database management and web navigation.
A current valid driver’s license and good driving record is required.

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Hospital Services

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Laboratory

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Other

Mobile Unit Assistant II (Driver)
Full-time
Waterloo Facility, Job ID# 07-027

Responsibilities: Driving the bloodmobile truck to and from the blood collection site, setting up the equipment, assisting the nursing staff in the collection and storage of blood, maintaining inventory of supplies, and providing light maintenance of the truck and equipment. Travel to blood drives within Blackhawk county and surrounding communities. Position may include some weekend hours along with weekdays.

Qualifications: a High school diploma or equivalent, ability to move heavy equipment of up to 100 lbs, valid driver’s license, and must satisfy all Federal DOT qualifications. Previous truck driving experience is preferred.

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Process Improvement Specialist
Madison, Full-time

Responsibilities: Enters problems into DTS as appropriate and coordinates investigation. Tracks problems within the department, region, or system as appropriate. Monitors the effectiveness of corrective actions and effectiveness checks as appropriate. Participates in operations meetings for review of quality and process concerns; identifies, participates and offers solutions in areas for process improvement.

Participates in completion and processing of other daily compliance activities as directed.

Identifies quality issues, opportunities for standardization and/or process improvements and communicates on a timely basis to appropriate management.

Qualifications:

Bachelor's degree in applicable field of study or equivalent job experience. At least one year of experience in a GMP environment such as blood banking, pharmaceutical, medical devices or a hospital. Knowledge of federal regulatory requirements. Analytical and problem solving skills. Demonstrated effective verbal and written skills. Must be pro-active, self-motivated and have strong collaborative abilities. Must display tact, diplomacy and professionalism in difficult situations. Must protect the confidentiality of sensitive information.

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Equipment Technician
Madison, Full-time (Job ID# 088-07)

Responsibilities: Maintains, repairs, performs preventative maintenance and executes validations on all types of biomedical equipment including centrifuges, agitators, sealers, tube welders, freezer and refrigerators ensuring that the equipment functions properly and documentation is maintained that indicates the equipment can be used in the manufacture, collection, storage or distribution of blood products.

Qualifications:
· Bachelor's degree or equivalent job experience. Knowledge of operations in a biologics, pharmaceutical, or medical device-manufacturing environment required. Collections (Blood), laboratory or facilities experience desired. Knowledge of federal regulatory and quality assurance practices/principles related to medical industry manufacturing required.

· Good analytical and problem solving skills.

· Demonstrated effective verbal and written skills. Must deal effectively with management and staff at region and NHQ.

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